1. Refunds shall be processed only after the returned product has been received and inspected by the Company at its warehouse. The product must be in unused condition, in its original packaging, with all original tags, labels, and invoice, failing which refund shall not be processed under any circumstances.
2. Once the Company determines that the returned product is eligible for refund, the refund amount shall be credited to your account through the same payment mode that was originally used for the transaction. The Company shall not process refunds through any alternative payment method.
3. For domestic orders where returns are accepted, one hundred percent refund of the product price shall be processed. However, the Company reserves the right to deduct any applicable charges, fees, or costs that may have been incurred.
4. For payments made through online modes, the refund shall be processed within seven to fifteen working days from the date of receipt of the returned product at the Company's warehouse. However, the actual credit to your account may take additional time depending on your bank's processing timeline. The Company shall not be liable for any delay in credit that is attributable to banks, payment gateways, or financial institutions.
5. The Company shall not be liable for any interest, compensation, or consequential damages arising from any delay in processing refunds. Your sole remedy shall be the refund amount as specified herein.
1. Once an order has been placed, it may be cancelled by you only before the product has been shipped or dispatched from the Company's warehouse or fulfillment center. Once the product has been shipped, cancellation shall not be permitted under any circumstances.
2. To cancel an order, you must contact the Company's customer support immediately. The Company shall process cancellation requests in the order they are received and shall endeavor to cancel orders that have not yet been dispatched. However, the Company shall not be liable if the order has already been processed for dispatch at the time the cancellation request is received.
3. If any payment has been received for a cancelled order, the Company shall initiate the refund process. However, you acknowledge and accept that the refund timeline shall depend on various factors including the payment mode used, bank processing times, and third-party payment gateway procedures. The Company shall not be liable for any delay in refund that is beyond its reasonable control.
4. Refunds shall be processed to the original payment method used for the transaction. The Company shall not be responsible for any charges, fees, or deductions imposed by banks, payment gateways, or financial institutions during the refund process.
5. In the event that an amount has been debited from your account but the transaction failed or was not completed, the Company shall endeavor to process a refund at the earliest. However, the Company shall not be liable for any delay caused by banks or payment processors in crediting such refund to your account.
If there are any questions regarding this privacy policy you may contact us using the information below.
Name: GoldRush Aura Ecom Llp