Account Deletion Policy

GoldRush Aura Ecom LLP

Effective Date: August 26, 2026

1. OVERVIEW

At GoldRush Aura, we value your privacy and are committed to giving you control over your personal data. In compliance with the Google Play Developer Policies (specifically the Data Safety and Account Deletion guidelines), this document explains how you can request the deletion of your account and the deletion or anonymization of your associated personal data.

2. HOW TO REQUEST ACCOUNT DELETION

You can request your account deletion through two main channels:

A. In-App Account Deletion (Recommended)

To request deletion directly from the GoldRush Aura mobile application:

• Open the application and log into your account.
• Navigate to the Menu / Profile tab.
• Locate and click the "Delete Account" button placed below the "Logout" button.
• Confirm your choice in the dialog box by reviewing the warning details.
• Upon confirmation, your request will be processed immediately.

B. Web / Email Request

If you are unable to access the mobile application or prefer to request deletion via email, you can reach our support team:

• Send an email to support@goldrushaura.com.
• Please use the subject line: Account Deletion Request.
• In your email, specify your registered mobile number and full name associated with your account.
• Our support team will verify your ownership and process the deletion request within 7 to 14 business days.

3. TYPES OF DATA DELETED

Upon processing your account deletion request, the following personal data is permanently deleted or anonymized:

• Account Details: Full name, registered email address, mobile number, and password/salt hashes.
• Profile Metadata: Profile images, device identifiers (FCM registration IDs, unique application IDs), and login history reports.
• Saved Preferences: Saved addresses, shipping details, and shopping cart information.

4. TYPES OF DATA RETAINED (LEGAL & REGULATORY REQUIREMENTS)

To comply with applicable Indian laws and financial/tax regulations, we are required to retain certain records. The following data will not be immediately deleted but will be archived securely with restricted access and retained for the minimum period required by law:

• E-Commerce Invoices & Transaction History: Purchase history, invoices, and billing details are retained to comply with the Goods and Services Tax (GST) Act and other commercial tax audits.
• KYC and Financial Ledger Records: Transaction logs, bank transfer details, and KYC status logs are retained to comply with anti-money laundering (AML) guidelines and regulatory banking requirements.
• Security & Audit Logs: Access logs related to security violations or fraud detection will be retained for up to 180 days to protect the platform against fraud and abuse.

5. CONTACT US

If you have any questions or feedback regarding this Account Deletion Policy, please contact our Grievance Officer:

Name: Grievance Officer

Email: support@goldrushaura.com

Address: Shop No 5 Sai Palkhi, Chawl No.1 Alkapuri Road, Nallosapare E, Alkapuri Police Chowky, Vasai, Thane - 401209, Maharashtra, India.